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Connect Davnode to Windows

This guide covers how to set up your Davnode email account on the default Mail app for Windows 10 and 11.

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Prerequisites

• Your Davnode email address.
• Your email address password or app password (recommended).
• An internet connection.

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Server Settings Reference

Windows often requires you to use “Advanced Setup” to properly connect to custom mail servers.

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Setup Instructions

1. Open the Mail app on your PC.
2. Select Accounts > + Add account from the left or right sidebar.
3. Scroll down and select Advanced setup (icon with gears).
   • Note: Do not select “Other account (POP, IMAP)” initially, as it often fails to detect the correct ports. “Advanced setup” is more reliable.
4. Select Internet email.
5. Enter your account details as follows:

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1. Account Details

• Email address: Your full Davnode email address.
• User name: Your full Davnode email address.
• Password: Your email password.
• Account name: Davnode.
• Send your messages using this name: Your display name (e.g., John Doe).

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2. Server Information

• Incoming email server: mail.davnode.com
• Account type: Select IMAP4.
• Outgoing (SMTP) email server: mail.davnode.com

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3. Security Settings

Ensure all the following boxes are Checked:

• Outgoing server requires authentication.
• Use the same user name and password for sending email.
• Require SSL for incoming email.
• Require SSL for outgoing email.

6. Click Sign in.
7. Click Done.

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Troubleshooting

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”We couldn’t access this account” (Error 0x800…)

If Windows fails to sync after setup:

1. Right-click your Davnode account in the sidebar and select Account settings.
2. Click Change mailbox sync settings.
3. Click Advanced mailbox settings.
4. Verify the server addresses are appended with the port numbers in this format:
   • Incoming Server: mail.davnode.com:993:1
   • Outgoing Server: mail.davnode.com:465:1
   • (The :1 at the end tells Windows to use SSL explicitly).
5. Click Done and Save.

If port 465 is blocked on your network, try port 8465 with SSL/TLS or port 587 with STARTTLS.

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New Outlook for Windows

If you are using the “New Outlook” (the web-based app replacing Mail):

1. Go to Settings (Gear icon) > Accounts > Email accounts > Add account.
2. Enter your email address and click Continue.
3. Click Select Provider and choose IMAP.
4. Toggle “Show more” to see server settings.
5. Enter the details manually:
   • IMAP Host: mail.davnode.com | Port: 993 | Secure Type: SSL / TLS
   • SMTP Host: mail.davnode.com | Port: 465 | Secure Type: SSL / TLS
   • IMAP/SMTP Username: Your full email address.
   • IMAP/SMTP Password: Your email password.
6. Click Continue.