> ## Documentation Index
> Fetch the complete documentation index at: https://docs.davnode.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Windows

> A step-by-step guide to configuring your Davnode email on the Windows Mail app and the New Outlook.

# Connect Davnode to Windows

This guide covers how to set up your **Davnode** email account on the default **Mail** app for Windows 10 and 11.

## Prerequisites

* Your **Davnode email address**.
* Your email address **password** or **app password (recommended)**.
* An internet connection.

<Note>
  We recommend to always use an **app password** for connecting mail clients.
</Note>

***

## Server Settings Reference

Windows often requires you to use "Advanced Setup" to properly connect to custom mail servers.

| Setting             | Value              |
| :------------------ | :----------------- |
| **Incoming Server** | `mail.davnode.com` |
| **Incoming Port**   | `993` (SSL)        |
| **Outgoing Server** | `mail.davnode.com` |
| **Outgoing Port**   | `465` (SSL)        |
| **Account Type**    | IMAP4              |

***

## Setup Instructions

1. Open the **Mail** app on your PC.
2. Select **Accounts** > **+ Add account** from the left or right sidebar.
3. Scroll down and select **Advanced setup** (icon with gears).
   * *Note: Do not select "Other account (POP, IMAP)" initially, as it often fails to detect the correct ports. "Advanced setup" is more reliable.*
4. Select **Internet email**.
5. Enter your account details as follows:

### 1. Account Details

* **Email address:** Your full Davnode email address.
* **User name:** Your full Davnode email address.
* **Password:** Your email password.
* **Account name:** Davnode.
* **Send your messages using this name:** Your display name (e.g., John Doe).

### 2. Server Information

* **Incoming email server:** `mail.davnode.com`
* **Account type:** Select **IMAP4**.
* **Outgoing (SMTP) email server:** `mail.davnode.com`

### 3. Security Settings

Ensure all the following boxes are **Checked**:

* [x] Outgoing server requires authentication.
* [x] Use the same user name and password for sending email.
* [x] Require SSL for incoming email.
* [x] Require SSL for outgoing email.

6. Click **Sign in**.
7. Click **Done**.

***

## Troubleshooting

### "We couldn't access this account" (Error 0x800...)

If Windows fails to sync after setup:

1. Right-click your **Davnode** account in the sidebar and select **Account settings**.
2. Click **Change mailbox sync settings**.
3. Click **Advanced mailbox settings**.
4. Verify the server addresses are appended with the port numbers in this format:
   * **Incoming Server:** `mail.davnode.com:993:1`
   * **Outgoing Server:** `mail.davnode.com:465:1`
   * *(The `:1` at the end tells Windows to use SSL explicitly).*
5. Click **Done** and **Save**.

If port `465` is blocked on your network, try port `8465` with **SSL/TLS** or port `587` with **STARTTLS**.

### New Outlook for Windows

If you are using the "New Outlook" (the web-based app replacing Mail):

1. Go to **Settings (Gear icon)** > **Accounts** > **Email accounts** > **Add account**.
2. Enter your email address and click **Continue**.
3. Click **Select Provider** and choose **IMAP**.
4. Toggle **"Show more"** to see server settings.
5. Enter the details manually:
   * **IMAP Host:** `mail.davnode.com` | **Port:** `993` | **Secure Type:** `SSL / TLS`
   * **SMTP Host:** `mail.davnode.com` | **Port:** `465` | **Secure Type:** `SSL / TLS`
   * **IMAP/SMTP Username:** Your full email address.
   * **IMAP/SMTP Password:** Your email password.
6. Click **Continue**.